Click to jump:
Products Guarantee Training
Guarantee and Policies Online
Parenting Class Guarantee Shipping
& Handling Order Form
Sole Source Notice Payment Terms & Establishing Credit
from Mailing List Contact Us
Active Parenting Publishers offers a 100%
unconditional guarantee. If at the end of the 30-day preview
period you're not completely satisfied, just return the materials
for a credit or complete refund. You pay only the return shipping
charges. (Please see below for training and online product guarantees.)
Materials must be in good condition upon return. Please return
previews by a trackable methodUPS or USPS signed receipt.
Questions? Please contact Customer Service at 800-825-0060 or
We are convinced you'll leave your training workshop feeling
informed and energized. If you are not satisfied for any reason,
let us know and we'll refund your fee. See below for terms of
- LTW / Webinar LTW
/ TOT (live classes, including leader training
webinars): If you are not satisfied for any reason, let us know
within 3 business days of your training date and we'll refund
your registration fee. Books, materials, and certificate must
be returned in clean, resellable condition, or $44.90 ($75 for
TOT) will be deducted from your refund.
- Online training: If you are not satisfied
for any reason, let us know within 3 business days of your initial
log-in date and before printing your Certificate of Completion
for a full refund of your registration fee. Books must be returned
in clean, resellable condition, or $44.90 will be deducted from
Can't make the training? Here are the policies if you need to
cancel after registering:
- "live" LTW: If you cancel at
least 15 business days prior to the LTW, all but $25 will be
refunded. Otherwise, a credit will be issued for future Active
Parenting training or materials (less a $25 cancellation fee).
Dates and locations are subject to change.
- Webinar LTW: If you cancel at least 3
business days prior to the LTW, all but $25 will be refunded.
Otherwise, a credit will be issued for future Active Parenting
training or materials (less a $25 cancellation fee). Books must
be returned in clean, resellable condition, or $44.90 will be
deducted from your refund. Dates and times are subject to change.
- TOT: If you cancel at least 15 days prior
to the TOT, all but $100 will be refunded. Otherwise, a credit
will be issued for future Active Parenting training or materials
(less a $100 cancellation fee). Dates and locations are subject
- Online training: If you must cancel,
let us know within 3 business days of your class start date and
before printing your Certificate of Completion for a full refund
of your registration fee. Books must be returned in clean, resellable
condition, or $44.90 will be deducted from your refund.
Need to change your OLTW start date? You may change
your Online Leader Training start date free of charge up until
the original start date. If you decide after your class has begun
that you wish to switch to another class, there will be a $49
Need more time for your OLTW? You will have 60 days to
complete your Online Training class. If you need more time, a
reactivation fee of $49 will grant you another 60
Need an OLTW refresher? Once you have completed an Online
Training class, you may take the same Online Training class again
at any time for $49.
Questions about training? Contact Training Coordinator
Micole Mason at 1-800-825-0060 x120 or email@example.com.
Parenting Classes Guarantee
Active Parenting offers a 100% unconditional guarantee. If you
find that your online parenting class does
not meet your expectations, let us know before printing or requesting
your Certificate of Completion and within 75 days of your registration
and we'll refund your registration fee. (No refunds after certificate
is printed or requested.)
Questions about online parenting classes? Contact
Leigh at 1-800-825-0060 x138 or firstname.lastname@example.org.
& handling charges
Please allow 10 business days for normal delivery. Overnight and
two-day air are available at an additional chargeplease
specify in the comments field as you check out.
Fees - continental United States:
A 10% shipping & handling fee will apply to products except
training and electronic downloads; $6.95 minimum. Unless otherwise
requested, all orders are shipped via UPS Ground to street addresses
within the continental United States. Shipping via UPS overnight
or 2-Day Air is available within the continental United States
at an extra charge, which is the actual cost of shipping plus
a 7.5% handling fee. Rush processing of your order will incur
a $15 additional fee; please mention "rush" in the
comments field when checking out, and call 800-825-0060 x1 to
Fees - Alaska, Hawaii, territories and international:
For destinations outside the continental United States, actual
shipping is charged using 2-day air unless specified, plus a
5% handling fee. If you would like an estimate of the shipping
charges before completing your order, please send an e-mail to
or call 770-429-0565 and press 1 for Customer Service.
Shipping to APO/FPO:
Shipping to military addresses is via United States Postal Service
Parcel Post. Priority Mail available for an extra charge.
Click for a copy of the catalog order
form. You can fill in the details, print, and fax/mail; or
simply print and write the details by hand.
Click for a list
of Active Parenting Publishers' proprietary line of resources.
The copyright ownership of these programs is held by Active Parenting
Publishers as the sole direct source of these titles.
terms / Establishing credit
All prices are in US dollars. Prices are subject
to change without notice. Individuals must pre-pay. Organizations
must establish credit before they can be billed. Click
here to download the credit application and authorization
(all in one file; both documents are required), or call customer service at 1-800-825-0060
to have them faxed to you.
Payment by wire transfer will be charged a $20 processing
for Taxpayer Identification Number and Certification (W-9)
You may download
and print a copy of our W-9 form here. If you need further
assistance, please give us a call at 1-800-825-0060. W9
from mailing list
To change your info or remove your name from
our mailing list, please send us the full information as shown
on the mailing label including name, address, and promo code.
You may fax the label to us at 770-429-0334 or send the information
Thank you for taking the time to keep our mailing list up to
from e-mail list
shopping click here.
To stop receiving promotional e-mails from Active
Parenting, please click on the Unsubscribe button at the bottom
of the e-mail, or click reply and put "Unsubscribe"
in the subject line. Or you could send an e-mail with this information
be sure to provide the e-mail address that you wish to be removed.